ANALYSIS: Cost, capacity, and carbon: why door to door cannot continue to dominate in the new last mile

Aug 31, 2023

With the rapid rise of e-commerce, carriers have been increasingly challenged to balance delivering a good door-to-door service while reducing operational costs and maintaining capacity. Free or low-cost deliveries and returns are great for consumers but create significant cost challenges for carriers. While passing costs along to consumers via surcharges might work in the short term, this is not a tenable solution. Moreover, in the increasingly important re-commerce space, this is simply not an option due to the low value of the items themselves.